Guest Blogs

The Roaming Invoice Nobody Reads

For most MVNOs, roaming is somebody else’s problem. The host operator or the hub handles the agreements, the clearing and the settlement. Once a month a statement arrives. Someone in finance checks that the total looks roughly right, and it gets paid. That arrangement works well enough, until it…

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MVNO Licenses Are Not Enough

A focus on the African MNVO market evolution clearly indicates that Africa does not need regulators to issue more licences but needs more MVNOs that can launch, serve their customers and scale. That distinction matters if Africa’s MVNO market is to change significantly. A regulator-issued license…

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Churn, worst MVNO enemy!

1. Why Does a Customer Switch Mobile Operators? I’m coming back with this blog post to one of the topics I find most interesting in our industry: customer satisfaction and customer experience. In this article 8 Obvious and Not-So-Obvious Ways to Reduce Churn as an MVNO , Casey Zabaleta argues that…

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