by Erik Maag | Apr 7, 2025 | Customer Experience, Mobile Networks, MVNO
Over the past year, I’ve spoken with dozens of Internet Service Providers across North & South America and Africa. Some of those conversations happened in person, others during tradeshows or direct meetings. Nearly every time, the topic eventually shifts in the...
by Tanya Hyams-Young | Jan 27, 2025 | Artificial Intelligence, Customer Experience, MVNO
Article 3 from the Series: Winning in the data economy Topics covered: The MVNO as an AI first business Measuring success (and failure) The importance of Experimentation Cultural change: From Knowing to Learning Conclusion More than ever the DNA of businesses is being...
by Mark Prudhoe | Jan 6, 2025 | Customer Experience, Markets, MVNO
As a sales director in the US MVNO market, I had the opportunity to engage with approximately 32 potential customers looking to launch MVNOs in 2024. This experience provided valuable insights into the industry’s dynamics and challenges. Here’s an expanded...
by Tanya Hyams-Young | Dec 19, 2024 | Artificial Intelligence, Customer Experience, Markets, MVNO
Article 2 from the Series: Winning in the data economy Topics covered: 1. Conceptual business case2. The benefits3. The costs and opportunity costs4. Comparing and measuring5. Conclusion Remember the days when every capital project needed a business case and they all...
by Ajna Jalim | Dec 2, 2024 | Artificial Intelligence, Customer Experience, MVNO
In an age where technology constantly disrupts the norm, Mobile Virtual Network Operators (MVNOs) are embracing the magic of Artificial Intelligence (AI) and Generative AI (GenAI) to supercharge their operations and wow their customers. These cutting-edge technologies...
by Damien Hansen | Nov 25, 2024 | Customer Experience, MVNO
“If you build it, he will come.” This famous (and often misquoted) line from Field of Dreams may have inspired countless dreamers but in the business world, it has led to more than a few disasters. While it makes for a great movie moment, it’s terrible advice for...
