Artificial intelligence is everywhere you look these days. From chatbots that answer customer questions at midnight to models that predict when a cell tower will get overloaded, AI has become the poster child for innovation. But there’s a widespread misconception...
The mobile landscape is filled with opportunity for brands seeking to enter wireless. But there are multiple paths you can take: Should you launch under a “powered by” model on an existing MVNO platform, or invest in building your own MVNO from scratch? Both paths...
AI is all the range in technology reporting today but according to McKinsey, outside of companies offering AI front end services, AI has not translated into P & L for many companies that have embraced AI in principle. And amazingly, for such a new(ish) technology,...
Introduction In an era of rapidly changing demand at the edge, traditional approaches to communications and technology delivery are substantially constrained. Historically the telecommunications industry has focused on providing connectivity as the core value...
Let’s face it: most legacy BSS platforms weren’t built for the kind of MVNOs we see emerging today. They were designed for telcos with big budgets, long product cycles, and slow, hierarchical decision-making. But modern MVNOs? They move fast, test often, and build...
1. Enterprise as the Customer! Before writing a new blog post, I always like to review past entries. This time, as I wanted to explore customer satisfaction from a different perspective, specifically focusing on the enterprise customer, as well as Government and small...
