Saying yes to the home grown agent and AI combo is putting MVNO’s ahead of the telco pack.

by Damien Hansen | Apr 28, 2025 | Artificial Intelligence, Customer Experience, Trends

“Computer says no.” The iconic 2004 Little Britain skit with its biting satire about a terrible travel agent and automation’s cold indifference had audiences around the globe wincing in recognition. Two decades on, computers are saying “yes” at a pace we’ve never seen...

Get Data ready for the Launch Frenzy – The MVNO roller coaster

by Tanya Hyams-Young | Apr 21, 2025 | Artificial Intelligence, MVNO

We have met hundreds of MVNOs. They are all on the same journey, some will be better funded, some will take longer to scale, some will falter, some may not meet their aspirations. But one thing is as certain as taxes, and that is that there are 4 distinct stages that...

Is Vibe Coding Good for MVNOs?

by Andriy Zhylenko | Apr 10, 2025 | Artificial Intelligence, MVNO, Trends

Vibe coding is a new way to build software fast — with AI writing and wiring code according to your commands. You sit back, give the AI instructions like “connect my CRM to this mobile operator’s geolocation API,” and let it handle the grunt work. Sounds dreamy? It...

Measuring, learning and keeping up with AI

by Tanya Hyams-Young | Jan 27, 2025 | Artificial Intelligence, Customer Experience, MVNO

Article 3 from the Series: Winning in the data economy Topics covered: The MVNO as an AI first business Measuring success (and failure) The importance of Experimentation Cultural change: From Knowing to Learning Conclusion More than ever the DNA of businesses is being...

The business case for data and AI

by Tanya Hyams-Young | Dec 19, 2024 | Artificial Intelligence, Customer Experience, Markets, MVNO

Article 2 from the Series: Winning in the data economy Topics covered: 1. Conceptual business case2. The benefits3. The costs and opportunity costs4. Comparing and measuring5. Conclusion Remember the days when every capital project needed a business case and they all...

Empowering Your Workforce: Upskilling with AI or Bringing in the Experts?

by Ajna Jalim | Dec 2, 2024 | Artificial Intelligence, Customer Experience, MVNO

In an age where technology constantly disrupts the norm, Mobile Virtual Network Operators (MVNOs) are embracing the magic of Artificial Intelligence (AI) and Generative AI (GenAI) to supercharge their operations and wow their customers. These cutting-edge technologies...