Customer Experience (CX) not QoS or QoE

by Santiago Gomez Pelaez | Nov 1, 2024 | Customer Experience

I began my collaboration on this blog a few months ago, launching it with an article focused on user satisfaction with Happy Customers, Happy Business: The Recipe for Success, a recurring theme to which I will frequently return. I believe this aspect is fundamental...

Spanish MVNOs: Present and Future (Part III)

by Santiago Gomez Pelaez | Oct 14, 2024 | Markets, MVNO

Disclaimer: This article does not aim to question any of the offers analyzed, nor has it been sponsored by any of the mentioned (or unmentioned) operators. It is the result of an analysis from the perspective of a consulting professional who needs to understand the...

Spanish MVNOs: Present and Future (Part II)

by Santiago Gomez Pelaez | Aug 12, 2024 | Markets, MVNO

In the first part of this Guest Blog, we analyzed the size of the Spanish mobile market, focusing on the number of mobile lines and their distribution among different operators. The growing evolution of Mobile Virtual Network Operators (MVNOs) year after year became...

Spanish MVNOs: Present and Future (Part I)

by Santiago Gomez Pelaez | Aug 5, 2024 | Markets, MVNO

We will begin this analysis by thanking the CNMC for its commitment to transparency, providing the public with a valuable source of information on the dynamic telecommunications market. This accessibility is fundamental for all stakeholders in the sector, from...

Happy Customers, Happy Business: The Recipe for Success

by Santiago Gomez Pelaez | Jun 17, 2024 | Customer Experience, MVNO

The Burning Question: What Makes an MVNO Thrive? Across the vast online landscape of MVNO information, a critical question consistently arises: what separates successful MVNOs from the rest? Is simply offering aggressive deals enough to win customers? While...