Introducing Live Chat, a two-way SMS customer support tool built directly into BeQuick!
Support tickets get lost. Texts go unanswered. Customers ask the same question three times because nobody closed the loop. If you run an MVNO, you already know this problem, because it affects your team every day.
That’s why we built Live Chat, a new module inside BeQuick that replaces the ticket queue with two-way SMS, backed by a support dashboard built for agents to manage real-time conversations instead of static tickets.
What it does
Live Chat turns your support inbox into a working dashboard. Every conversation lands in one of three states: New, Responded, or Unresponded. Agents can see at a glance what needs attention and what’s already handled. No more digging through a shared inbox trying to remember who replied to what.
When a customer starts a conversation, the system sends an automated opt-in message right away. From there, an agent can assign the conversation to themselves, pull up the customer’s details, and respond. Live Chat is designed for customer responses that are specific, detail-heavy, and can be resolved without a customer having to call in twice.
Learn more and read the full product launch article at https://www.bequick.com/art…/live-chat-two-way-sms-support