eSIM and MVNOs: Readiness and Reality
eSIM is moving from supporting role to default expectation. As leading device makers treat embedded connectivity as standard rather than optional, activation shifts from plastic cards to software flows. For MVNOs, this change compresses onboarding times, reduces logistics, and broadens the canvas...
The Return of the Physical Storefront MVNO
Digital & eSIM activation & AI-powered customer service have set the modern standard for MVNO differentiation. Digital only & efficiency has taken priority over in-person service. In Latin America, Africa, and elsewhere in the world, an old trend is reemerging as MVNOs return to...
The Next Frontier of MVNO CX Personalization, Proactivity, and AI
The MVNO market is evolving rapidly and the MVNOs are facing high competition due to which they can no longer rely only on price differentiation to win and retain customers. Along with providing network and customised bundles, customer experience (CX) has also become the decisive factor and...
Core Network Architecture for MVNO’s
Core Network Architecture for MVNOs: A Simplified Breakdown for Business Teams Why Business Teams Should Care The MVNO core network isn’t just a technical backend—it’s the engine that powers customer experience, monetization, and strategic agility. Whether you're launching a new brand, expanding...
Monetizing Intelligence
From Connectivity to Monetization: The Next Layer of Intelligence During the last few months, we have discussed several aspects related to data, AI and its impact in the MVNO industry. In "Intelligent Innovation: How AI is Transforming the MVNO Landscape", MVNO Index, June 2025, we emphasized how...
Full MVNOs … the evolution
2006 — what a time that was!China, 2007: A young Ericsson salesman standing on the Great Wall, wearing an Euskaltel cycling T-shirt. What does that have to do with a Full MVNO? It was the reward for an outstanding project — the launch of Ericsson’s very first Full MVNO worldwide, achieved in...
The iSIM Revolution: MVNOs Must Adapt or Be Left Behind
Over the past year, I’ve had dozens of conversations with providers across the US, Europe, Africa, Mexico and Brazil about their IoT strategies. The same themes keep coming up: scalability, cost efficiency, differentiation and how to manage millions of devices without drowning in logistics and...
AI must be foundational, not an add-on
When glancing through the previous guest blogs, it is impossible to miss all the promises, hopes and opportunities with AI. The willingness to incorporate AI is clear. So are the hopes that it will disrupt telco in the same way it has law and software engineering. Yet, no one seems to acknowledge...
AI Readiness Maturity Score
Are we ready for AI? Let´s answer this important question! There is an increasing hype around AI technologies among our Global MVNO industry, but very scarce real cases where AI has proven a visible business value. Through multiple interactions with diverse players in our MVNO domain, we have...
The Power of a Programmable Core and Distributed Edge
Back in 1987, I joined British Telecom as a technician apprentice, just as the industry was shifting from clunky copper-based step and relay switches in Central Offices to the shiny promise of System X and digital. My most prized possession at the time was one of the very first “mobile” phones....
MVNOs in South Africa: Lessons for Emerging Markets
South Africa’s MVNO market is no longer a quiet experiment—it’s a bold blueprint. With a projected market size of USD 132.34 million by 2030, growing at a 7.8% CAGR, the country is proving that telecom innovation doesn’t require Silicon Valley budgets or European regulation. It requires...
Intelligent Connectivity: AI-Powered Network Switching for full MVNOs
Introduction Hybrid MVNO models, which combine career wholesale agreements with other shared wireless access like CBRS and Wi-Fi, are no longer experiments. Charter, Comcast, Rakuten, and others have already proved their value by adopting these models. Charter is deploying CBRS small cells in many...
Look closer: The hidden revenue opportunities in MVNO payment processing
If you’re like most MVNO executives, you may not think much about your payment processor. If you do, you’re likely to focus on three key factors: brand reputation, API integration ease, and processing rates. These are important considerations, but you might be missing a revenue opportunity sitting...
Importance of Trustworthy AI in European MVNO ecosystem
It is interesting to see how Artificial Intelligence (AI) use-cases are now shaping up the telecom industry and Mobile Virtual Network Operators (MVNOs) in Europe. A recent MIT report titled “The GenAI Divide : State of AI in Business 2025” on GenAI adoption highlights higher readiness of “Telecom...
AI isn’t meant for everything
Setting the stage… and why I’ll need to I enjoy exploring different angles when writing my posts for MVNO Index. This one, however, might be a little different: it may go against the grain, and I’ll also draw on insights from other colleagues to support my arguments. It’s interesting how, once you...
2.5 Million Impressions Later: What has MVNO Index Taught Us This Year?
With a dedication to the growth of the MVNO industry and its expert roster of guest authors - the MVNO Index has spent the past year delivering a range of voices that explore the industry’s opportunities and challanges. As some one who has advocated across the globe for this industry, I have...
Unlocking true power of AI
Artificial intelligence is everywhere you look these days. From chatbots that answer customer questions at midnight to models that predict when a cell tower will get overloaded, AI has become the poster child for innovation. But there’s a widespread misconception lurking beneath all the buzz: AI...
Powered by Brands vs. MVNOs When to Test, When to Own
The mobile landscape is filled with opportunity for brands seeking to enter wireless. But there are multiple paths you can take: Should you launch under a “powered by” model on an existing MVNO platform, or invest in building your own MVNO from scratch? Both paths have advantages, but for new...
AI – What are the next steps, MVNOs?
AI is all the range in technology reporting today but according to McKinsey, outside of companies offering AI front end services, AI has not translated into P & L for many companies that have embraced AI in principle. And amazingly, for such a new(ish) technology, there is an extremely high...
Edge Intelligence in the digital age
Introduction In an era of rapidly changing demand at the edge, traditional approaches to communications and technology delivery are substantially constrained. Historically the telecommunications industry has focused on providing connectivity as the core value proposition; the MVNO sub-sector has...
Legacy Tech is Killing MVNO Innovation, Here’s the Strategy to Fix It
Let’s face it: most legacy BSS platforms weren’t built for the kind of MVNOs we see emerging today. They were designed for telcos with big budgets, long product cycles, and slow, hierarchical decision-making. But modern MVNOs? They move fast, test often, and build communities, not just subscriber...
MVNO Offer Process: Initial Customer Experience Assessment
1. Enterprise as the Customer! Before writing a new blog post, I always like to review past entries. This time, as I wanted to explore customer satisfaction from a different perspective, specifically focusing on the enterprise customer, as well as Government and small office and home office, ie,...
How MVNEs / MVNAs Can Lead the Data Revolution
In today’s always‑online world, having reliable mobile coverage isn’t enough anymore. What really matters is turning all the data flowing through networks, such as signal strength, session times, billing records, and even your phone’s own performance logs, into smart, useful insights. That’s where...
Simplifying the MVNO Onboarding Process
The Mobile Virtual Network Operator (MVNO) onboarding process is a critical step in establishing a successful partnership between MVNOs and their host network operators. It involves a series of structured activities designed to ensure seamless integration, efficient operations, and a strong...