Telecom Trust Consulting is pleased to celebrate the recent agreement between Alcancia, a leading provider of digital banking and customer engagement solutions, and Lebara Nigeria, a dynamic mobile operator committed to delivering affordable, high-quality mobile services. This success reflects the commercial efforts of Telecom Trust Consulting, Alcancia’s commercial partner, and the trust Lebara Nigeria has placed in Telecom Trust Consulting, leveraging Alcancia’s OctoCX solution to elevate user experience and gain deeper visibility into access network quality.
The collaboration enables Lebara Nigeria to monitor network performance in real time, detect service issues quickly, and optimize the quality of experience for its subscribers. OctoCX, Alcancia’s advanced customer experience and network analytics platform, provides operators with actionable insights into service performance and user behavior, allowing for data-driven improvements and operational efficiency.
Telecom Trust Consulting, with its extensive expertise in telecommunications strategy, MVNOs, and technology deployment, supported the agreement and facilitated the integration of OctoCX into Lebara Nigeria’s network operations, helping the operator maximize the benefits of this innovative solution.
By joining forces, Alcancia and Lebara Nigeria demonstrate their commitment to delivering high-quality mobile services, enhancing customer satisfaction, and gaining unprecedented visibility into network performance, a crucial differentiator in competitive markets.
About Lebara Nigeria
Lebara Nigeria is a mobile operator dedicated to providing affordable, reliable, and innovative mobile services that empower customers and improve digital connectivity across Nigeria.
About Alcancia
Alcancia is a technology company specializing in digital banking, customer engagement, and analytics solutions. Its OctoCX platform offers advanced analytics for customer experience and network performance, enabling operators to monitor, optimize, and deliver superior service quality to their subscribers.
About Telecom Trust Consulting
Telecom Trust Consulting is an independent telecommunications consultancy helping operators, MVNOs, and technology providers succeed in complex and competitive markets. With deep industry knowledge and a global network, Telecom Trust Consulting supports commercial strategy, partnerships, and technology deployment initiatives.