If you’re like most MVNO executives, you may not think much about your payment processor. If you do, you’re likely to focus on three key factors: brand reputation, API integration ease, and processing rates. These are important considerations, but you might be missing...
It is interesting to see how Artificial Intelligence (AI) use-cases are now shaping up the telecom industry and Mobile Virtual Network Operators (MVNOs) in Europe. A recent MIT report titled “The GenAI Divide : State of AI in Business 2025” on GenAI adoption...
Setting the stage… and why I’ll need to I enjoy exploring different angles when writing my posts for MVNO Index. This one, however, might be a little different: it may go against the grain, and I’ll also draw on insights from other colleagues to support my arguments....
With a dedication to the growth of the MVNO industry and its expert roster of guest authors – the MVNO Index has spent the past year delivering a range of voices that explore the industry’s opportunities and challanges. As some one who has advocated across the...
Artificial intelligence is everywhere you look these days. From chatbots that answer customer questions at midnight to models that predict when a cell tower will get overloaded, AI has become the poster child for innovation. But there’s a widespread misconception...
The mobile landscape is filled with opportunity for brands seeking to enter wireless. But there are multiple paths you can take: Should you launch under a “powered by” model on an existing MVNO platform, or invest in building your own MVNO from scratch? Both paths...
AI is all the range in technology reporting today but according to McKinsey, outside of companies offering AI front end services, AI has not translated into P & L for many companies that have embraced AI in principle. And amazingly, for such a new(ish) technology,...
Introduction In an era of rapidly changing demand at the edge, traditional approaches to communications and technology delivery are substantially constrained. Historically the telecommunications industry has focused on providing connectivity as the core value...
Let’s face it: most legacy BSS platforms weren’t built for the kind of MVNOs we see emerging today. They were designed for telcos with big budgets, long product cycles, and slow, hierarchical decision-making. But modern MVNOs? They move fast, test often, and build...
1. Enterprise as the Customer! Before writing a new blog post, I always like to review past entries. This time, as I wanted to explore customer satisfaction from a different perspective, specifically focusing on the enterprise customer, as well as Government and small...
In today’s always‑online world, having reliable mobile coverage isn’t enough anymore. What really matters is turning all the data flowing through networks, such as signal strength, session times, billing records, and even your phone’s own performance logs, into smart,...
The Mobile Virtual Network Operator (MVNO) onboarding process is a critical step in establishing a successful partnership between MVNOs and their host network operators. It involves a series of structured activities designed to ensure seamless integration, efficient...
In 1990, most marketing in telecommunications was done in-person, in-print, and in-store; the strongest brands had the strongest physical presence in the world. Over the next decade or so, the internet began to gain popularity, and the pendulum began a slow and steady...
Customer onboarding can make or break the success for many MVNO or IoT businesses. First impressions matter enormously—63% of customers consider the onboarding period when deciding to subscribe to a service. Moreover, a smooth onboarding process directly impacts...
The telecommunications industry is undergoing a quiet but powerful shift. Beyond the race to 5G and the growth of IoT, a new kind of disruption is taking shape: the potential entry of Big Tech into the world of mobile virtual network operators (MVNOs). Companies like...
