Prepaid online faces intense price pressure and fierce competition. The operators who thrive aren’t just cutting costs; they’re building flawless customer journeys that drive conversion, retention and lifetime value. Join us on the 10th of December at 15:00pm, as we share the quick scan approach, real case studies from global markets and practical insights on mastering the customer experience elements that actually drive results – from payment flows to campaign performance.
What you will learn
- Why customer journey excellence matters more than ever in prepaid online: How to compete and grow when price pressure is intense. Exploring six different angles on improving prepaid customer journeys online in today’s challenging market.
- The foundation that makes campaigns actually work: Why seamless customer flows must come first: the critical relationship between smooth journeys and campaign success and why advanced AI and personalisation fail without solid foundations.
- Payment flows: the hidden conversion killer: How payment friction directly sabotages campaign performance and customer retention plus what the data reveals about which operators are ready for growth and which aren’t.
- Introducing the quick scan: 10 areas that reveal your competitive edge: A benchmarking tool that diagnoses performance across payment, login, fraud prevention, customer service and more -combined with real case studies showing how operators turned insights into measurable growth.
- Build your improvement roadmap: How to use diagnostic insights to prioritise the right fixes, sequence your improvements and implement changes that actually move the needle in prepaid online performance.