Ozmo

There’s a key ingredient to a successful mobile business that most MVNOs disregard until the pain hits: mobile device support. Customer experience is often the key differentiator for MVNOs competing against MNOs and other MVNOs.

Ozmo helps MVNOs launch and scale mobile device and app support with confidence.

Also, as competition in the MVNE market grows, providers need more than connectivity, billing and provisioning to differentiate. Ozmo delivers MVNE customer support solutions that complement the MVNE technology stack, helping MVNO clients provide fast, accurate technical support from day one.

Ozmo’s platform provides continuously updated device and application content that empowers contact center agents and self-service channels, including carrier websites and AI assistants.

With Ozmo for Agents, support teams gain access to guided troubleshooting, virtual device and app emulators and eSIM support content. Ozmo Self Serve enables customers to resolve issues through interactive tutorials and AI-powered conversational support. The Ozmo Answers API integrates trusted support intelligence into websites, apps, support portals and AI solutions.

Trusted by leading telecom providers, Ozmo helps MVNEs and MVNOs increase self-service success, boost first-contact resolution and reduce support costs. Ozmo is the missing piece that transforms simple connectivity into a complete customer experience solution.