by Tanya Hyams-Young | Dec 19, 2024 | Customer Experience, Markets, MVNO
Article 2 from the Series: Winning in the data economy Topics covered: 1. Conceptual business case2. The benefits3. The costs and opportunity costs4. Comparing and measuring5. Conclusion Remember the days when every capital project needed a business case and they all...
by Ajna Jalim | Dec 2, 2024 | Artificial Intelligence, Customer Experience, MVNO
In an age where technology constantly disrupts the norm, Mobile Virtual Network Operators (MVNOs) are embracing the magic of Artificial Intelligence (AI) and Generative AI (GenAI) to supercharge their operations and wow their customers. These cutting-edge technologies...
by Damien Hansen | Nov 25, 2024 | Customer Experience, MVNO
“If you build it, he will come.” This famous (and often misquoted) line from Field of Dreams may have inspired countless dreamers but in the business world, it has led to more than a few disasters. While it makes for a great movie moment, it’s terrible advice for...
by Tanya Hyams-Young | Nov 21, 2024 | Artificial Intelligence, Customer Experience, MVNO
Topics covered: Data as a currency. Trends in businesses leveraging data. What does this mean for Mobile Virtual Network Operators (MVNO’s). Conclusion. Introduction It was Zuora (I think!) that first coined the term the subscription economy some 10 years ago. It...
by Santiago Gomez Pelaez | Nov 1, 2024 | Customer Experience
I began my collaboration on this blog a few months ago, launching it with an article focused on user satisfaction with Happy Customers, Happy Business: The Recipe for Success, a recurring theme to which I will frequently return. I believe this aspect is fundamental...
by Rafa Plantier | Oct 7, 2024 | Customer Experience, Markets, MVNO
Every time Apple releases a new iPhone, carriers brace themselves for a “supercycle” – a seismic event in telecom when hundreds of thousands of consumers switch networks in order to get their hands on the latest iPhone. In order to win this...
