8 Obvious and Not-So-Obvious Ways to Reduce Churn as an MVNO

by Casey Zavaleta | May 12, 2025 | Customer Experience, MVNO

There’s no use trying to fill up a bathtub when the drain is open. Similarly, there’s little use in attempting to acquire large numbers of customers as an MVNO when your churn is out of control. So, let’s review some obvious and less obvious ways that an MVNO can go...

Saying yes to the home grown agent and AI combo is putting MVNO’s ahead of the telco pack.

by Damien Hansen | Apr 28, 2025 | Artificial Intelligence, Customer Experience, Trends

“Computer says no.” The iconic 2004 Little Britain skit with its biting satire about a terrible travel agent and automation’s cold indifference had audiences around the globe wincing in recognition. Two decades on, computers are saying “yes” at a pace we’ve never seen...

From ISP to MVNO: A Global Perspective Converges Together

by Erik Maag | Apr 7, 2025 | Customer Experience, Mobile Networks, MVNO

Over the past year, I’ve spoken with dozens of Internet Service Providers across North & South America and Africa. Some of those conversations happened in person, others during tradeshows or direct meetings. Nearly every time, the topic eventually shifts in the...

Measuring, learning and keeping up with AI

by Tanya Hyams-Young | Jan 27, 2025 | Artificial Intelligence, Customer Experience, MVNO

Article 3 from the Series: Winning in the data economy Topics covered: The MVNO as an AI first business Measuring success (and failure) The importance of Experimentation Cultural change: From Knowing to Learning Conclusion More than ever the DNA of businesses is being...

Lessons Learned About MVNOs in 2024: Insights from the Frontlines

by Mark Prudhoe | Jan 6, 2025 | Customer Experience, Markets, MVNO

As a sales director in the US MVNO market, I had the opportunity to engage with approximately 32 potential customers looking to launch MVNOs in 2024. This experience provided valuable insights into the industry’s dynamics and challenges. Here’s an expanded...

The business case for data and AI

by Tanya Hyams-Young | Dec 19, 2024 | Artificial Intelligence, Customer Experience, Markets, MVNO

Article 2 from the Series: Winning in the data economy Topics covered: 1. Conceptual business case2. The benefits3. The costs and opportunity costs4. Comparing and measuring5. Conclusion Remember the days when every capital project needed a business case and they all...