The data economy: why it matters for MVNOs

by Tanya Hyams-Young | Nov 21, 2024 | Artificial Intelligence, Customer Experience, MVNO

Topics covered: Data as a currency. Trends in businesses leveraging data. What does this mean for Mobile Virtual Network Operators (MVNO’s). Conclusion. Introduction It was Zuora (I think!) that first coined the term the subscription economy some 10 years ago. It...

Customer Experience (CX) not QoS or QoE

by Santiago Gomez Pelaez | Nov 1, 2024 | Customer Experience

I began my collaboration on this blog a few months ago, launching it with an article focused on user satisfaction with Happy Customers, Happy Business: The Recipe for Success, a recurring theme to which I will frequently return. I believe this aspect is fundamental...

Games of Phones

by Rafa Plantier | Oct 7, 2024 | Customer Experience, Markets, MVNO

Every time Apple releases a new iPhone, carriers brace themselves for a “supercycle” – a seismic event in telecom when hundreds of thousands of consumers switch networks in order to get their hands on the latest iPhone. In order to win this...

To connectivity and beyond: how telco can boost streamings bottom line

by Damien Hansen | Sep 30, 2024 | Customer Experience, Markets, MVNO

To connectivity and beyond: Why ad-free streaming platforms should be serving up telco to boost the bottom line. It’s been an open secret within the industry for a while, but in a move that will tighten the screws on an already competitive streaming market, Warner...

Why industry jargon is out and loyalty is in when it comes to talking telco

by Damien Hansen | Sep 9, 2024 | Customer Experience, MVNO

It’s not you. It’s me.We’ve grown apart, lost the spark, and I think it’s best we move on. Apart from creating an obvious barrier to understanding, acronyms like MVNO do a terrible job of selling the many benefits connectivity experiences bring...

Unleashing the Power of AI: Transforming Customer Experiences for MVNOs

by Mark Prudhoe | Jul 16, 2024 | Artificial Intelligence, Customer Experience, MVNO

In today’s fast-paced changing telco environment, Mobile Virtual Network Operators (MVNOs) are presented with both opportunities and challenges. The industry has and will always be extremely competitive, but MVNOs must discover innovative ways to differentiate...