The Next Frontier of MVNO CX: Personalization, Proactivity, and AI. The MVNO market is evolving rapidly and the MVNOs are facing high competition due to which they can no longer rely only on price differentiation to win and retain customers.
AI must be foundational, not an add-on. When glancing through the previous guest blogs, it is impossible to miss all the promises…
MVNO Offer Process: Initial Customer Experience Assessment. A dive into validating the customer experience from the initial quote.
AI Agents: MVNOs’ New Not-So-Secret Weapon. If you’re running an MVNO in 2025, you’re facing a perfect storm of challenges …
8 Obvious and Not-So-Obvious Ways to Reduce Churn as an MVNO. There’s no use trying to fill up a bathtub when the drain is open. Similarly, there’s little use in attempting to acquire large numbers of customers as an MVNO when your churn is out of control.
Saying yes to the home grown agent and AI combo is putting MVNO’s ahead of the telco pack
From ISP to MVNO A Global Perspective Converges Together. Customers demanding seamless, bundled experiences, ISPs are becoming an MVNO it’s a strategic imperative.
Measuring, learning and keeping up with AI. In the AI era what separates success and respect from failure and obscurity? What are the indicators that your MVNO is going to succeed in their competitive market place?
Lessons Learned About MVNOs in 2024 Insights from the Frontlines. As a sales director in the US MVNO market, I had the opportunity to engage…
The business case for data and AI. This second post explores building a business case for data and AI, covering benefits, costs, and measurement.