Unleashing the Power of AI: Transforming Customer Experiences for MVNOs
In today's fast-paced changing telco environment, Mobile Virtual Network Operators (MVNOs) are presented with both opportunities and challenges. The industry has and will always be extremely competitive, but MVNOs must discover innovative ways to differentiate themselves, enhancing experiences,...
From Sign-Up to Go: MVNOs Embrace Digital Onboarding in the Digital Age
The mobile telecommunications industry is buzzing with excitement as Mobile Virtual Network Operators (MVNOs) race to keep up with the digital revolution. Imagine this: You’ve just stepped off a plane in a new country, and within minutes, you’re connected, your SIM is activated, and you’re ready...
Lateral thinking in MVNO Innovation – Voices from Africa
The inaugural MVNO Nation Africa Conference will be taking place on 16th and 17th July this year in Cape Town. I am honored to be moderating a panel discussion titled Unleashing the power of innovation in African MVNOs. To the unschooled Africa and innovation especially in high tech industries is...
IoT – What is it, Do I use it, and what are the risks?
The term "Internet of Things" (IoT) is perhaps the biggest buzzword, in the telecom industry, with the worst name. Its predecessors “telemetry” and “machine-to-machine” (M2M) were much better descriptions of what “IoT” actually is. So what is IoT? At its core, the Internet of Things (IoT) refers...
Happy Customers, Happy Business: The Recipe for Success
The Burning Question: What Makes an MVNO Thrive? Across the vast online landscape of MVNO information, a critical question consistently arises: what separates successful MVNOs from the rest? Is simply offering aggressive deals enough to win customers? While competitive pricing can be a draw, it's...
Opportunities in the face of commoditised airtime pricing.
In the world of IoT, MVNOs passed a significant milestone in 2023, with over 200 connections managed globally. The ability to address ‘long tail’ IoT enterprise customers with the addition of being able to offer greater flexibility in addressing more niche requirements has meant that such players...
Are MVNOs taking AI seriously enough?
Around this time last year, over 1000 leading experts in Artificial Intelligence (AI) wrote an open letter calling for a pause in the development of AI. The dangers to humanity were laid bare “Advanced AI could represent a profound change in the history of life on Earth, and should be planned for...