by Damien Hansen | Nov 25, 2024 | Customer Experience, MVNO
“If you build it, he will come.” This famous (and often misquoted) line from Field of Dreams may have inspired countless dreamers but in the business world, it has led to more than a few disasters. While it makes for a great movie moment, it’s terrible advice for...
by Tanya Hyams-Young | Nov 21, 2024 | Artificial Intelligence, Customer Experience, MVNO
Topics covered: Data as a currency. Trends in businesses leveraging data. What does this mean for Mobile Virtual Network Operators (MVNO’s). Conclusion. Introduction It was Zuora (I think!) that first coined the term the subscription economy some 10 years ago. It...
by Santiago Gomez Pelaez | Nov 1, 2024 | Customer Experience
I began my collaboration on this blog a few months ago, launching it with an article focused on user satisfaction with Happy Customers, Happy Business: The Recipe for Success, a recurring theme to which I will frequently return. I believe this aspect is fundamental...
by Rafa Plantier | Oct 7, 2024 | Customer Experience, Markets, MVNO
Every time Apple releases a new iPhone, carriers brace themselves for a “supercycle” – a seismic event in telecom when hundreds of thousands of consumers switch networks in order to get their hands on the latest iPhone. In order to win this...
by Damien Hansen | Sep 30, 2024 | Customer Experience, Markets, MVNO
To connectivity and beyond: Why ad-free streaming platforms should be serving up telco to boost the bottom line. It’s been an open secret within the industry for a while, but in a move that will tighten the screws on an already competitive streaming market, Warner...
by Damien Hansen | Sep 9, 2024 | Customer Experience, MVNO
It’s not you. It’s me.We’ve grown apart, lost the spark, and I think it’s best we move on. Apart from creating an obvious barrier to understanding, acronyms like MVNO do a terrible job of selling the many benefits connectivity experiences bring...
