User Guide / Manual

To subscribe to a plan you just need to select the right one for your company. There are 2 plans available:

1. A monthly plan
2. A Yearly plan (saving you 2 months’ worth)

The subscription part is only visible when you did not subscribe to a plan yet.

Click on “Account” to change your contact details. Here you will be able to change your:

• Firstname
• Last name
• Email Address

To be able to make these change(s) you need to fill in your password.

The username (your Company name) cannot be changed.

To change your fill in your existing password and twice (2x) your new password and select Update Password.

Make sure that:

• You use a strong password
• Your at least one number, one capital letter, one small letter, one strange character
• Your passwords needs to be at least 8 characters long.

If you do not want to continue with your Account on MVNO Index anymore you can always choose to delete it.

To delete your account, you need to confirm it with your password.

To “view” your company profile, simple click on “View profile”  on the left panel below your company name.

After this selection you will be directed to your Company profile

This view show you how the visitors will see your profile.

To edit /update your Company Profile do the following:

1. On the Account page click on “View profile”, see above point
2. Then click on the configuration icon
3. In the expanded menu click on “Edit profile”

After this the edit mode will start, it will take some time to load.
Sometimes you will get a popup, if so then click on wait.

In the Company Introduction you can describe what you company does for example what the strengths are. You can use marked options such as numbering, bold, hyperlinks (URLs), etc.

Important:

• The content/text you write is also being used by the search option used by visitors.
• Do not make a copy of the about text of you website, make the text unique, this will improve the SEO

 The section “Solution(s)” is an overall indicator and is also being used in the filters.

It works in the following way. For example when you offer any “Connectivity”  then select the field here, when you do not offer it then leave it blank. See exmple on the left.

When filling in the website (URL) of your company it is strongly advised to use HTTPS.

When filling in the phone number of your company then include the country code.

2. Headquarter & Office(s)

You can fill in up to 6 offices of your company the first one is the headquarters.

Next to a different address each office / location can also have a different point of contact therefore you can fill in a different.

• Email Address
• Phone number

3. Socials

We have selected the 6 most commenly (by Businesses) used socials.

To manage all the billing information and your subscription you need to go to the Customer Portal (this is fully managed by Stripe©). In the customer portal you can manage:

1. Your subscription (view/update/cancel)
2. The Payment method
3. Billing information
4. Invoice History
5. Download Invoices and Payment receipts

When you have a monthly subscription you can easily update the subscription to a yearly plan. The yearly plan is cheaper then the monhtly plan, it will sve you 2 months worth.
 

1. Click on Update Subscription
2. Go to the “”Yearly option
3. “Select” the option
4. “Continue”

In the payment section you can see the method you are using. You can also:

1. Change the method
2. Add a payment method
3. Remove a payment method

The billing information is used on your invoice. To update this information simply click on “Update information”  make the changes ans save them. 

The invoice history shows you the:

1. Invoice date
2. The amount
3. Status
4. Subscription plan

For administration you might need to have the invoices and payments receipts. You can of course donwload them as a PDF file.

Select the invoices line for which you want to download the details, in the invoice history. This will open in a new window, here you can:

1. View the invoice & payment details
2. Download the invoice
3. Download the receipt